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Shipping and Returns

We ship Mind Lab Pro® fast, anywhere in the world. We also make returns easy.

Shipping

All orders are sent out on the same day or the next day, depending on the time we receive the order. If you place your order on the weekend or a public holiday, then it will be sent out on the next normal working day.

All parcels are sent out by a tracked mail service. Your tracking number will be sent to you within 48 hours of your order being sent out.

Please note: The expected delivery times below are as given to us by the shipping companies. All timings are estimates. Parcels can unfortunately be delayed for many reasons, please check your tracking number with the courier and allow 72 hours before contacting us.

USA and Canada

If you live in the USA (including Hawaii, Alaska and Puerto Rico) or Canada your order will be sent out by USPS, FedEx, UPS or DHL from one of our depots in the USA.

Orders made before 2pm Eastern Time (EST or EDT depending on time of year) will be despatched the same day. Orders made after 2pm Eastern Time will be despatched the next shipping day.

For mainland USA we have two options:

Standard Mail expected delivery time: 3 – 10 working days

Express Mail expected delivery time: 2 - 4 working days

Orders to Hawaii, Alaska and Puerto Rico

Expected delivery time: 5 - 10 working days

Orders to Canada

Expected delivery time: 5 - 12 working days

UK

If you live in the UK, your order will be shipped with Royal Mail tracked or DPD Next Day from our depot in the UK.

Royal Mail expected delivery time: 2 - 3 working days

DPD expected delivery time: 1 working day

Royal Mail orders made before 2pm UK time (GMT or BST depending on time of year), will be despatched the same day. Royal Mail orders made after 2pm UK time will be despatched the next shipping day.

DPD orders made before 12pm UK time (GMT or BST depending on time of year), will be despatched the same day. DPD orders made after 12pm UK time will be despatched the next shipping day.

Europe

If you live in the EU, your order will be shipped with UPS or DHL from our depot in Europe.

Orders made before 2pm UK time (GMT or BST depending on time of year), will be despatched the same day. Orders made after 2pm UK time will be despatched the next shipping day.

Standard delivery expected delivery time: 4 – 6 working days

Expedited delivery expected delivery time: 2 – 4 working days

DHL expected delivery time: 1 - 3 working days

Royal Mail and TrakPak orders made before 2pm UK time (GMT or BST depending on time of year), will be sent out the same day. Royal Mail and TrakPak orders made after 2pm UK time will be sent out the next shipping day.

DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be sent out the same day. DHL orders made after 12pm UK time will be sent out the next shipping day.

Australia and the rest of the world

Parcels going to Australia and the Rest of the World will be shipped from our depot in the UK by international tracked airmail or DHL Courier.

TrakPak expected delivery time: 5 - 20 working days

DHL expected delivery time: 2 – 6 working days

TrakPak orders made before 2pm UK time (GMT or BST depending on time of year), will be despatched the same day. TrakPak orders made after 2pm UK time will be despatched the next shipping day.

DHL orders made before 12pm UK time (GMT or BST depending on time of year), will be despatched the same day. DHL orders made after 12pm UK time will be despatched the next shipping day.

Returns

Unused and unwanted items

If you’ve ordered something by mistake, or changed your mind, then returning unused and unwanted items is easy. Simply contact our friendly customer support team here within 14 days of receiving your order.

They will give you the appropriate address, and detailed instructions on how to return your item(s) to us. You will have to pay for return postage and when we get the items back we will inspect it and issue you a refund, less our shipping costs. This process can take a couple of days and refunds can take anything up to 10 days to show in your account, depending on your payment provider.

Please note, if you have purchased more than a 12 month supply, or have deliberately contravened our terms and conditions in relation to reselling, then your order will fall under our wholesale returns policy.

This does not affect your statutory rights.

Try Mind Lab Pro® for 30 days - risk-free.

We are so confident that you will be satisfied with Mind Lab Pro® that your first order is covered by a money-back guarantee. Put us to the test for a full 30 days. If you don't see results, we will gladly refund your money (minus any shipping costs).

This guarantee applies to ONE BOTTLE on your first order of Mind Lab Pro®, for up to 60 days after delivery. If you are unhappy we will take back any UNUSED bottles from your order and refund you or one bottle. Please note that if you open more than one bottle you cannot claim a refund on the additional bottles and we cannot take them back.

Before requesting a refund we simply ask that you take your Mind Lab Pro® as directed on the label until the container is empty and then assess your results. Please note that for best results all supplements should be used in conjunction with a healthy lifestyle - including a healthy diet and regular exercise.

Our return system is very easy to use:

  • To claim your refund, YOU MUST FIRST email cs (at) mindlabpro.com or cs (at) performancelab.com
  • Any claim must be submitted within 60 days of delivery. This gives you time to use a whole bottle and assess your results
  • You must supply your full name, address and order number with any return
  • You will be refunded to the source of your original payment, minus the shipping costs

If you don't follow these guidelines we cannot track and process any return and we may not be able to refund you. This does not affect your statutory rights.

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Mind Lab Pro® - Our story

The MLP story.
So far...

Mind Lab Pro® started life in 2015. The year of the 'smart drug'.

We'd heard the hype coming out of Silicon Valley. We'd seen the movie Limitless.

But we were wise to the downsides...

The hangovers. The crashes. The burnout. The dangerous mega doses. The mysterious 'proprietary blends'.

Our mission was to create something superior. Cleaner. Smarter.

Mind Lab Pro® - Our story

Something that matched our limitless ambitions. But with no nasty side effects.

And we've been using it every day since.

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References

MLP® v4.0 has been subjected to rigorous double-blind, placebo-controlled human trials. Conducted by the University of Leeds in the UK.

The first study was conducted independently and published in the Biomedical Journal of Scientific & Technical Research. A peer-reviewed publisher of ground breaking innovation and research.

A second study - funded by Performance Lab® Group (MLP® parent company) focused on memory. It has been peer-reviewed and accepted for publication in Human Psychopharmacology: Clinical and Experimental.

A third study is in preparation stage, which will utilize EEG brain mapping technology.

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